Wise Oaks International School Refund Policy

1. Refund for Withdrawal Due to Non-Delivery of Course

Wise Oaks International School (Wise Oaks)will notify Student within three (3) working days upon knowledge of any of the following:

• It does not commence the Course on the Course Commencement Date.
• It terminates the Course before the Course Commencement Date.
• It does not complete the Course by the Course Completion Date.
• It terminates the Course before the Course Completion Date.
• It has not ensured that thestudent meets the course entry requirement and issuitable for admission into Wise Oaks.

Refund for Withdrawal Due to other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Standard Student Contract version 3.1, Wise Oaks will, within seven (7) working days of receiving the Student's written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the contract.

The said Schedule D in the Student Contract reads as follows:

2. Refund During Cooling-Off Period

• Wise Oaks will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
• The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

The following category of fees are refundable:

• Tuition Fees
• Transport Fees

Non-Refundable Fees

• Registration or Administrative Fees are non-refundable under any circumstances, even if the student has not started the course.

Guidelines on Refund Policy

• Parents should approach Manager, Admissions with the request for withdrawal of Student from Wise Oaks and refund of fees, if applicable (Withdrawals for Other Reasons, During Cooling Off Period, or on Compassionate Grounds)
• Parents need to provide all required supporting documents within seven (7) working days to Wise Oaks. Any delay in providing these documents may result in a longer processing time or even forfeiture of refund.
• Refunds will be processed based on approval by the School Management.
• In the event of a delay in payment of refunds within seven (7) working days, Parents may escalate the request to the Principal.