Wise Oaks International School Refund Policy

PROCESS

Refund for withdrawal shall be processed within the next seven (7) working days with reference from Course Withdrawal and Refund Request Form, or on receipt of the necessary documentation support from the student to process (excluding time taken for postal services or external processing by banks). In the event if student initiated a change of refund payment mode (with supporting documents, i.e.: email or acknowledgement on Course Withdrawal and Refund Request Form), the refund request shall be processed within the next seven (7) working days from student revised acknowledgement date.

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the student within three (3) working days upon knowledge of any of the following:

• The Course does not commence on the Course Commencement Date
• It terminates the Course before the Course Commencement Date
• It does not complete the Course by the Course Completion Date
• It terminates the Course before the Course Completion Date
• It has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A within any stipulated timeline set by SSG; or
• The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The student should be informed in writing of alternative study arrangements (if any) and be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the table in Schedule D.

Refund During Cooling-Off Period:

The PEI will provide the student with a cooling-off period of ten (10) calendar days after the date that the Contract has been signed by both parties. Students will be refunded the highest percentage (stated in Schedule D of the Students Contract) of the fees already paid if the student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the student has started the course or not.

Non-refundable fee, if applicable

Non-Refundable Fees:

• Registration Fee
• Administration Fee
• Miscellaneous Fees (Non- Compulsory)

Communication to Parents:

School will communicate to parents on the computation of the refund amount.

Wise Oaks will inform parents on the refund status and the collection of refund payment based on student preferred payment method upon approval from Senior Team. Communicate to Parents on The Computation of the Refund Amount. During the collection of the refund, the Accounts Executive/Manager is to communicate to the parents on the computation of the refund amount. Subsequently, the parent is to acknowledge the receipt of the refund amount.